ANSWERS TO YOUR QUESTIONS

SHIPPING

SHIPPING & DELIVERY
We ship to Singapore and Malaysia from different warehouses across the globe. We use our trusted carrier services for all orders placed on our site to get your package(s) delivered faster than usual.
SHIPPING AND PROCESSING TIME
All orders are typically processed within 24 hours and shipped as soon as possible. Actual shipping time varies depending on the product you order and your destination address but typically all orders are delivered within 5-10 business days from the date that your order was shipped.
NOTE: Due to factors that sometimes affect international shipments, such as holidays, customs, pandemic and weather delays, we can only offer an estimate of shipping time.
HOW CAN I TRACK MY ORDER?
Once your order has shipped, you will receive an email with carrier and tracking information. We aim to have your order processed and shipped as soon as we can.
HOW MUCH IS SHIPPING?
We do our best to keep our shipping costs low and efficient. The cost of shipping will vary from location and package size. Before you checkout you will be given different shipping quotes for your order that will give you a custom shipping quote for your order depending on the weight, dimension, and location your order is shipping to.

Payment

WHAT PAYMENT METHODS ARE ACCEPTED?
To bring you the best online shopping experience, we offer multiple payment methods like below:
Your card details will be protected using industry-leading encryption standards. VISA, Mastercard and AMEX is a payment card which allows you to make payment online on direct debit or credit. Users are required to authenticate themselves with debit/credit card number, expiry date, CVV number and OTP.
HOW I KNOW IF MY PAYMENT STATUS IT FAILS OR IS SUCCESSFUL?
An email notification on whether your payment was successful will be sent to you once your order has been confirmed.
IS CASH ON DELIVERY AVAILABLE?
No, Woyaoo currently does not offer cash on delivery. However, buyers can still choose to pay with other payment methods such as Credit Card &Debit Card.
DO YOU KEEP MY CREDIT CARD DETAILS?
Your security is important to us and we take it very seriously. Every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is completed. It is submitted directly to our banks.

Orders & Returns

HOW DO I PLACE AN ORDER?
  1. Select the product you wish to purchase and click the ‘Add To Cart’ button.
  2. Go to checkout page and fill in your shipping and billing information
  3. Proceed to make payment with your preferred payment method from the list of options available.
  4. We’ll have your order shipped to you as soon as possible.
HOW CAN I APPLY THE DISCOUNT CODE TO MY ORDER?

You need to enter the discount code at checkout page. Only one discount code can be applied in a single checkout.

WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?
For any enquiries  please feel free to contact us by email to our Customer Service team customerservice@woyaoo.com and we will get back to you within 24 hours.
HOW CAN I CANCEL OR CHANGE MY ORDER?
You may change items detail from your order. To change or cancel your delayed items please contact our Customer Service team by email to customerservice@woyaoo.com.
If the items have been delivered then you will need to follow our returns procedure.
WHAT IS YOUR RETURN OR RETURN POLICY?
Woyaoo trust our customer and wish to provide you the 100% Satisfaction Guarantee a risk-free shopping experience. Therefore If at any time within 7 days of receiving your item and you have encounter any issue, we will refund your money with term and condition apply. For more information please visit return and refund policy page.
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