- I received incomplete product(s) (e.g. incomplete sets, incomplete parts)
- I received the wrong product(s) (e.g. wrong size, wrong colour, different product)
- I received product(s) with physical damage (e.g. dented, broken, scratched)
- I received faulty product(s) (e.g. malfunctioned, cannot be used)
If you wish to return your product due to a change of mind, this is not allowed.
You shall examine the goods upon collection for any deficiencies and/or damages. If any product is found to be expired, missing, incorrect or damaged inside after receiving the order, claims for return (if any) must be lodged to our Customer Service at firstname.lastname@example.org within the next 7 business days from the date of delivery, otherwise we shall have the discretion to refuse your request and claims.
All return and refund requests are subjected to Woyaoo’s management approval. Woyaoo reserves the right to reject any requests according to returned products’ or unforeseen conditions. We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.