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RETURN AND REFUND POLICY

What are the conditions for a return/refund request?

YOU CAN APPLY FOR A RETURN/REFUND WITH FOLLOWING REASON:
  • I received incomplete product(s) (e.g. incomplete sets, incomplete parts)
  • I received the wrong product(s) (e.g. wrong size, wrong colour, different product)
  • I received product(s) with physical damage (e.g. dented, broken, scratched)
  • I received faulty product(s) (e.g. malfunctioned, cannot be used)
If you wish to return your product due to a change of mind, this is not allowed.
 
You shall examine the goods upon collection for any deficiencies and/or damages. If any product is found to be expired, missing, incorrect or damaged inside after receiving the order, claims for return (if any) must be lodged to our Customer Service at customerservice@woyaoo.com within the next 7 business days from the date of delivery, otherwise we shall have the discretion to refuse your request and claims.

All return and refund requests are subjected to Woyaoo’s management approval. Woyaoo reserves the right to reject any requests according to returned products’ or unforeseen conditions. We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.

Return or Refund Process

INFORMATION TO BE PROVIDE TO US?
Please provide the following information to our Customer Service Team:
  • Full name and Order no. (can be found in your member account)
  • Reason(s) for return
  • Name of item(s) to be returned and its respective quantity
  • Photographs (e.g. the defective part or whole package to show any missing content)
  • Please indicate if the seal of item(s) has been removed or unwrapped.
HOW LONG WILL IT TAKE FOR THE REFUND PROCESS?
Your refund will be processed as soon as the product you have returned is inspected by our Quality Assurance Team and it is confirmed that it fits within our Return Policy. Once the return has been received, it takes 2-3 business days for the refund to be made by Woyaoo to your payment services provider (for example your credit card supplier).Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider..
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